Maintaining the security of your data is a priority of H G Frost Building Contractors Limited (“We”), and we are committed to respect your privacy rights. We undertake to handle your data fairly and legally at all times and we are also dedicated to being transparent about what data we collect from you and how we may use such data.

This policy (together with our terms of use and any other documents referred to therein) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act) and the General Data Protection Regulation (2018) the data controller is H G Frost Building Contractors Limited of PO BOX 566, Bury St Edmunds, Suffolk, IP33 9AZ.

Processing Your Data

We take your privacy very seriously and will never disclose or share your personal data without your knowledge, unless we are required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice.

Processing personal data will remain lawful at all times. There are six key principles of this, that we adhere to at all times.

Information We May Collect from You

We may collect the following information:

  • Information for employment purposes
  • Names
  • Contact information including addresses, telephone numbers and email addresses
  • Other information relevant to the allocated works
  • Information for accounts and invoicing purposes

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

What We Do with The Information We Gather

We require your information in order to fulfil contracts and obligations. Your information is stored on our secure database within our protected office.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Your data will not be transferred to third parties (unless we have received your consent to do so, or are required to do so by law), or third countries.

We may be given your personal data by our clients or suppliers, or by third parties acting on the instructions of a client or a supplier.

Access to information

You have the right to access information held about you. Your right of access can be exercised in accordance with the GDPR Regulations.

You also have the right to withdraw your consent to us storing your personal data at any time and can do so by writing to us at:
PO BOX 566
Bury St Edmunds
IP33 9AZ

You may also email us to request this on:

If you wish to complain about how we process your information, you have a right to lodge a complaint with the Information Commissioner’s Office. More information can be found on their website:

Retention Periods

Other than as previously mentioned within this privacy policy, we will keep your data for only as long as is required by us.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on our website and, where appropriate, notified to you by e-mail.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to PO BOX 566, Bury St Edmunds, Suffolk, IP33 9AZ.